1. scope of application
The following General Terms and Conditions apply to all orders placed via our online shop.
2. contracting party, conclusion of contract
The purchase contract is concluded with Nesmuk GmbH & Co. KG.
By placing the products in the online shop, we make a binding offer to conclude a contract for these articles. You may initially place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded by clicking on the order button to accept the offer for the goods contained in the shopping basket. Immediately after sending the order, you will receive another confirmation by e-mail.
3. contract language, contract text storage
The language available for the conclusion of the contract is German.
The contract text is not stored by us.
4. terms of delivery
In addition to the indicated product prices there are shipping costs. You can find out more about the shipping costs in the offers. We deliver only in the dispatch way. A self-collection of the product is unfortunately not possible. We do not deliver to packing stations.
6. retention of title
The goods remain our property until full payment has been made.
7. transport damages
If goods with obvious transport damage are delivered, please complain such errors as soon as possible to the deliverer and contact us immediately. Failure to make a complaint or contact us will not have any consequences for your legal claims and their enforcement, in particular your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance.

Right of withdrawal
You have the right to cancel this contract within 14 days without giving reasons. The revocation period is 14 days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us ( Nesmuk GmbH & CO KG | Burgstraße 101 | 42655 Solingen | office@nesmuk.com | 0212 235732-29 ) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter, fax or e-mail sent by post). In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of the revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the date on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse to make a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us without delay and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this contract. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.

You shall only be liable for any loss of value of the goods if this loss of value is due to an examination of the condition, properties and functioning of the goods which does not require necessary handling.


9 Warranty and guarantees
Unless expressly agreed otherwise below, the statutory liability for defects shall apply. The limitation period for warranty claims for used goods is one year from delivery of the goods. The aforementioned restrictions and shortening of periods shall not apply to claims based on damage caused by us, our legal representatives or vicarious agents:
- in the event of injury to life, limb or health,
- in case of intentional or grossly negligent breach of duty as well as fraudulent intent,
- in the event of breach of material contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
- within the framework of a guarantee promise, if agreed or
- to the extent that the scope of application of the Product Liability Act has been opened up.
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
For questions and complaints you can reach us on weekdays from 09:00 to 17:00 o'clock under the telephone number 0049 212 2357320 as well as by e-mail to office@nesmuk.de
10. discount codes
Promotional or discount codes are non-transferable, cash disbursement is excluded. In addition, they cannot be used together with other promotional codes or offers and must be used by the deadline (if one is specified). The coupon code for the website www.gourmetfleisch.de and www.bosfood.de is valid once until 31.08.2021. The offer is only valid for orders from Germany. Commercial publication of the discount (e.g. on voucher websites) is not permitted.

Translated with www.DeepL.com/Translator (free version)

11. liability
For claims due to damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation:
- in the event of injury to life, limb or health,
- in case of intentional or grossly negligent breach of duty,
- in the case of guarantee promises, if agreed, or
- to the extent that the scope of application of the Product Liability Act has been opened up.
In the event of breach of material contractual obligations, the fulfilment of which is essential for the proper performance of the contract and the compliance with which the contractual partner may regularly rely, (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.
12. settlement of disputes
The European Commission provides a platform for online dispute resolution (OS), which can be found at http://ec.europa.eu/consumers/odr/ . We are not obliged or prepared to participate in a dispute resolution procedure before a consumer arbitration body.